Coronavirus (COVID-19) – Advice and FAQs
Our commitment to your safety and well-being
We know that there are lots of concerns about the current serious situation and the uncertainty that everybody is feeling at this time. Our first priority is to protect the safety of our customers and our people.
We wanted to reassure you that our expert teams are following the very latest advice from the Government and public health authorities regarding coronavirus (COVID-19).
The advice from the government is that people can continue to use public transport and our services are continuing to run to their planned timetables.
We already have well-established and rigorous cleaning regimes for our buses and coaches, and we are continuing to enhance the measures we have in place in response to the developing situation with more regular cleaning of the main customer touch-points such as hand poles and grab rails.
Government and public health advice continues to be that the most effective measure that people can take to protect themselves and others from the virus is to regularly wash their hands for 20 seconds with soap and water, or use a hand sanitiser gel if soap and water isn’t available. We have issued detailed and regular reminders to our own teams about hygiene good practice and the importance of hand washing and we know that our customers will also be following this advice.
We have provided below answers to a range of common questions about travelling on our services. For more information on coronavirus, visit https://www.nhs.uk/conditions/coronavirus-covid-19/.
Q. Can I continue to travel on your services?
The advice from the government and public health authorities is that people can continue to use public transport as normal and our services are continuing to run to their planned timetables. You only need to stay away from public places (self-isolate) if you have a new continuous cough or have a high temperature.
Q. Are all bus services continuing to run as normal?
Yes. Our services are continuing to operate according to their regular timetables.
Q. Are there any extra measures I should take whilst travelling?
As advised by the NHS, people should follow simple measures to stop viruses like coronavirus spreading:
• wash your hands with soap and water often – do this for at least 20 seconds
• always wash your hands when you get home or into work
• use hand sanitiser gel if soap and water are not available
• cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• put used tissues in the bin straight away and wash your hands afterwards
• try to avoid close contact with people who are unwell
Q. Are you carrying out additional cleaning on your services?
We already have well-established and rigorous cleaning regimes for our buses and coaches and we are continuing to enhance the measures we have in place in response to the developing situation with more regular cleaning of the main customer touch-points such as hand poles and grab rails.
We are also providing additional cleaning materials such as personal hand sanitiser for frontline employees, as well as extra cleaning materials for depots and other work areas, and are issuing detailed and regular reminders to our teams about hygiene good practice.
Q. Will you be providing hand sanitisers on your services?
We are carrying out additional cleaning of the main customer touch points on our vehicles and reminding customers of the important of hygiene good practice. We are not currently looking to roll out hand sanitisers on our services.
Q. How are you protecting your staff, such as drivers?
We have provided all of our frontline teams with personal hand sanitiser and are reminding everybody of the important of hygiene good practice. In addition, as with the main customer touchpoint areas, we are also increasing the frequency of cleaning within driver cabs and other areas our staff come into greater contact with.
Q. What contingency measures do you have in place if the spread of the virus continues?
We have in place a dedicated team which is closely monitoring and managing the current situation. Our priority is to protect the safety of our customers and our own employees. In addition, we will continue to liaise closely with government and public health authorities on any further steps we should take.
